Scheduling Specialist
Description:
The Scheduling Specialist communicates with patients and physicians to schedule medical appointments and diagnostic procedures. The Scheduling Specialist verifies physician orders and schedules patients in a timely manner while providing excellent customer service.
Position Duties:
- Schedules patient medical appointments and diagnostic procedures
- Operates and utilizes the client scheduling system
- Provides patients with necessary information related to scheduled appointment
- Updates patient accounts in multiple client systems
- Provides other scheduling functions as needed
· Communicates with patients and physician staff
· Verifies patient demographics and insurance
· Multitasks while maintaining great customer service
· Transcribes physician orders for scheduling
- Hours - Sunday - Wednesday 9:00 AM - 5:00 PM EST and Saturday 9:00 AM - 5:00 PM EST
Qualifications:
· Able to prioritize, work well independently, and maintain focus under pressure
· Working knowledge of medical terminology, insurance plans, and EMRs
· Clearly communicates with providers, insurance companies, staff, and patients
· Excellent verbal and written communication skills
· Excellent organization skills, multi-tasking capabilities, and detail orientated
· Customer Service skills with heavy phone contact and client interface
· Basic computer/PC and internet skills.
· Working with MS Office products/Excel and Word
· Attention to detail and problem-solving skills
· Must be a great team player and passionate about working
· Medical Scheduling experience (2 years)
· Dedicated quiet area for a distraction free work area.
· EPIC or Meditech experience
· Knowledge of medical terminology (1 year)
· Call Center experience (1 year)
· Basic understanding of computer systems and computerized scheduling systems
· Attention to detail and problem-solving skills
· Effective and appropriate interpersonal and communication skills with a focus on Customer Service and to provide excellent service to all.
· Multitasking and time management skills
· Expected to maintain a score of 95% on calls QA monthly average.
Education Requirements:
- High School Diploma or equivalent (required)
- Bachelor's Degree or equivalent (preferred)
Experience
Required
- 1 year(s): Call Center
- 2 year(s): Radiology Scheduling
- 1 year(s): Medical Terminology
- Weekend Availability
Licenses & Certifications
Preferred
- CPAR
Skills
Preferred
- Bilingual
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical specialties:
- Cardiology
- Ob/Gyn
- Radiology
- Surgery
Schedule:
- 8 hour shift
- Every weekend
- Monday to Friday
- Weekend availability
Experience:
- Call center: 1 year (Required)
- Medical terminology: 1 year (Required)
- Radiology Scheduling: 2 years (Required)
Work Location: Remote
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