JOB DEFINITION:
- The role of an IT Support Assistant will be a combination of hands-on computer work and the administrative support that a large network requires. This position will assist the Network Administrator in the installation and general support of computer desktops, programs and system upgrades. In addition, they will also assist in the maintenance of equipment and staff databases, support of different tracking programs and working with vendors and staff in order to achieve optimal functionality of the network.
- This is a full-time, 35 hours/week 9-5 position. However, candidate must have flexibility to work some nights or weekends when network projects require it. Candidates must have their own car as travel to different sites may be required. Mileage will be reimbursed at the IRS accepted rate.
DUTIES AND RESPONSIBILITIES:
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Assist in the installation and general support of computer desktops, laptops, WYSE terminals, printers, scanners, Will assist end-users with questions or problems- either in person or Familiarity with standard IT concepts, practices and procedures. Will rely on instructions and pre-established guidelines to perform the functions of the job. Will work under Network Administrator. A certain degree of creativity and latitude is required.
- Assist the Network Administrator in assessing and making recommendations on current status of agency technology, including desktops, Wyse terminals, monitors and
- Assist in maintaining and managing WASP - the agency's asset inventory management solution database designed to keep track of computer equipment and staff assignment to the telecommunications system by ensuring that all computer and telephone equipment is tagged and labeled with proper funding
- Set up and troubleshoot PC hardware and
- Set up and troubleshoot mobile cellular devices, including tablets and other smart Familiarity with Cisco IP phones is a plus.
- Add/delete user accounts on various computer systems with direction.
- Assist in maintaining and managing Maas360 - the agency mobile device as set management solution. Add/delete accounts, reset device passwords and maintain GPS tracking of mobile units.
- Ad-Hoc requests such as arranging conference room bookings, IT equipment and supply procurement, set up meetings, video conferences and conference
- Respond to and document end user support
- Orient new employees to IT procedures and use of computer and telephone
- Must be able to document and maintain IT helpdesk solutions and "How to"
- Set up and train new staff on voicemail and email
- Train and update staff on use of computer hardware and
- Work with the entire CN Guidance team to apply the Plan-Do-Study-ACT continuous quality improvement approach to address systemic, organizational challenges
- Complete QI Training during onboarding and participate in QI refresher training as
- Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results.
- Other duties as assigned.
EDUCATION AND EXPERIENCE:
- Excellent written and oral communication skills. Ability to multi-task.
- Excellent interpersonal skills required.
- Ability and willingness to regularly travel to various remote sites. Ability to maintain a clean and valid New York State driver's license.
- Ability to safely operate a vehicle in a safe manner under all driving conditions.
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
BENEFITS
- We offer an attractive and competitive benefits package.
Central Nassau Guidance & Counseling Services, Inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services.
- Awarded Newsday Top Long Island Work Places 2021 & 2022
- Our culture thrives by embracing diversity and rewarding innovative ideas.
- Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives.
- Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference.
It is the policy of Central Nassau Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Central Nassau Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.'
