Job description
Lincare is the nation’s leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking a Customer Service Representative to join our Enteral Nutrition Department in Phoenix, AZ.
The Customer Service Representative aids in all functions of order order entry and paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.
**Must live in Arizona or a state that is on Mountain Standard Time or Pacific Standard Time**
Job Responsibilities:
- Calls patients for reorders of their nutrition
- Reviews and makes sure all documentation received meets insurance guidelines
- Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
- Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
- Corrects, deletes, or re-enters patient orders as deemed necessary
- Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel
Requirements:
- Ability to read and analyze documents such as patient orders
- Must comprehend pharmacy prescription terminology
- Ability to effectively communicate with coworkers and patients alike
- Ability to calculate figures and amounts in reference to frequency and doses dispensed
- Ability to carry out oral and written instructions
- Must have a strong, reliable internet connection for working remotely
Education and Experience:
- Minimum of a High School diploma or general education degree (GED)
- Must have customer service phone or call center experience
- Must have basic computer skills, including basic data entry
- Must type a minimum of 30 words per minute
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Overtime
Work Location: Remote
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