Clearance Level Secret Category Help Desk
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Location Shaw, South Carolina Onsite WorkplacePublic Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Job Description
Transform technology into opportunity as a Help Desk Support with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Support you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Support joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
HOW A HELP DESK TECHNICIAN SUPPORT WILL MAKE AN IMPACT
Position shall provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor
Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues)
Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required
Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure
Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance
Manage SIPR PKI program
Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs)
Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits
Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCOs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves
Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures
WHAT YOU’LL NEED TO SUCCEED:
- Education: High School Diploma/GED
- Required Experience: 2+ years of related experience *
- Required Technical Skills: Security +CE certification
- Security Clearance Level: Secret
- Location:On Customer Site
- US Citizenship Required -
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
