As a Geek Squad Customer Care Agent, you’ll resolve delivery and installation issues for our clients while working remotely. These topics include product or property damage, system issues, product availability, rescheduling and status updates. You’ll work daily with retail stores, field support and external customers. You’ll need to demonstrate effective relationship-building skills, polished communication and a commitment to improving customer experiences.
This role is remote eligible, which means you would work virtually from home or another non-Best Buy location.
This role is remote eligible, which means you would work virtually from home or another non-Best Buy location.
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What you’ll do- Deliver resolutions to customers in a timely and satisfactory manner
- Develop root cause analysis on every issue escalation to improve Geek Squad processes
- Work with business partners to resolve escalations within service level agreement time frames
- Communicate when product and service delays occur
- Create clear, concise and up-to-date documentation
- Collect insights and provides feedback to the relevant teams to help our people continuously improve
Basic qualifications
- 1 year of experience in services, retail or related fields
- Strong written and verbal communication skills
- Access to high-speed internet
Preferred qualifications
- 2 years of experience in services, retail or related fields
What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
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