Our Audi Norwell dealership is looking for a high energy Appointment Coordinator to join our Service team. Previous automotive experience is NOT required. If you have experience in customer service, telemarketing, hospitality or sales then we encourage you to apply!
As the Appointment Coordinator, you will be trained to answer client's questions via inbound calls to convert inquiries into Service department sales opportunities by scheduling appointments to visit our dealership. Additionally, you will be responsible for outbound follow up calls, and emails, but NO COLD CALLING or car sales. Applicants need to have strong interpersonal skills and written skills as well as social media expertise with the ability to learn new software quickly. This position requires the ability to work in a fast-paced environment and manage several tasks at the same time. Whether you are looking to get your foot in the door, switch careers, or apply your skills and experience to further your career, this is the place for you.
One year of previous Business Development experience or customer service experience is preferred but not required.
Responsibilities include but not limited to:
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Greeting and Assisting Customers- Scheduling customer service appointments
- Follow up calls with service customers
- Answering inbound calls and directing outbound calls to various departments
- Cashiering service and sales customers at time of vehicle pick up
- Data Entry
- Filing
- Various duties assigned by Office or Service Managers
Requirements:
- Computer Proficient and Technology Savvy
- Proven Customer Service Skills and Experience
- Punctual and Reliable
- Articulate and Detail Oriented
- Positive Attitude
- Ability to pass background check and drug screenings.
Benefits:
- Paid Vacation Time
- Medical and Dental Insurance with over 50% Employer Match
- 401(k) Match
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending Account
- Employee Purchase Program
- Company-paid outings
At? Village Automotive Group, we never lose sight of the fact that our tremendous success is the result of many individual efforts. It’s why we give our team members the acknowledgement, rewards, and respect they desire. In return, they provide our customers the kind of treatment they deserve—making Village Automotive Group a trusted name in the community for more than 60 years. We offer an enjoyable environment where your input is valued.
Job Type: Full-time
Salary: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
