Vivante Health is an innovative startup, backed by leading digital health investors, reinventing the way chronic conditions are managed. We’re filling the unmet needs of people with chronic conditions that are invisible, neglected, or stigmatized, starting with digestive disease.
Why digestive? Because an astonishing 70 million people in the US are affected—that’s twice the number with diabetes and more than many other chronic conditions combined. Unlike other chronic conditions, though, digestive diseases often go untreated or misdiagnosed…because of stigma.
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At Vivante, we think it’s time to bring digestive health to the forefront while providing REAL solutions to the millions who are struggling and don’t know where to turn. Our health management ecosystem, GIThrive, empowers people—through brilliant technology and advanced science—to spend less time worrying about their digestive symptoms and more time living life. GIThrive is the first and only employer-sponsored program for digestive health.We’re a young company, but our collective experience in clinical care, patient education, and consumer technology is unmatched. If you have the knowledge, passion, and experience to enhance our team and the idea of working for a fast-paced startup excites you, we’d love to hear from you.
With a remote-first, US, and global workforce, we’re changing the way healthcare is delivered. We are not currently accepting candidates who reside outside the US for this position.
Position Description
We partner with companies to offer the GIThrive Program to their employees and dependents. We are looking for someone to support the Member Experience from onboarding and throughout their membership in GIThrive. You will be working with GIThrive Members, prospective Members, the Client Success and Care Teams to support this B2B2C business. This position will require 15-25 hours per week, on average.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward members at all times.
- Responding promptly to member inquiries.
- Communicating with members through various channels - email and phone.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensuring customer satisfaction and providing professional customer support.
Qualifications
- 2+ years of work experience, preferably in a remote capacity
- Strong customer service orientation
- Ability to stay calm when members are stressed or upset
- Self-directed, highly organized, and ability to multitask
- Technophile — proficient in Microsoft Excel and Google Suite and/or ability to learn other tools
- Quiet and professional dedicated workspace, free from distractions throughout the workday
- Secure, high-speed internet access
- Experience with customer support platforms a huge plus
You'll be a good fit here if you are:
- Great at collaborating in a remote-first environment. This means you thrive working at home, with asynchronous communication and video calls
- Passionate about helping people improve their gut health
- Excellent attention to detail
- Interested in the member experience, curious problem solver
- Comfortable wearing many hats - we are a fast-paced growth-stage tech company and job descriptions are fluid
- A problem solver, self-starter, and leader
Note: Vivante Health will never request financial details as a part of the job application. All communication with the hiring team will be completed through the applicant tracking system
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. $18-21/hourly
