Job Summary
Responsible to follow established procedures to review, verify and process incoming insurance related materials and tasks timely in order to meet Service Level Agreements. Job tasks provide support to technical teams and includes the responsibilities of the following functional areas: Mail, Image, Process Services, First Notice of Loss, Policy Services, Remittance, Financial Services, Collections and Premium Accounting. This is an onsite position for onboarding and initial training and work from home may be available.
Schedule
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Monday through Friday, 8:00 a.m. to 4:30 p.m. ET
Knowledge, Skills and Abilities
Education: High School or equivalent knowledge or related experience.
Experience: 2-4 years of experience preferred
Knowledge: Must have strong PC skills for recordkeeping, research and strong working knowledge of Microsoft Office as well as other systems used for the job tasks. Working knowledge of various types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools.
Decision Making: Makes decisions within position standards, generally applying defined guidelines and procedures. However, some interpretation may be required in dealing with exceptions, such as choosing from two or more pre-defined alternative courses of action.
Supervision Received: Works under general supervision for routine work. Detailed or specific instructions may be given for new activities or assignments.
Leadership: Works as an individual contributor. May participate in training less experienced staff.
Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve routine problems requiring independent thinking with direction.
Client Contacts: Contacts are typically within own department and occasionally outside own organization. Typically involves providing information requiring some explanation or interpretation.
Additional Knowledge, Skills and Abilities
Strong organization, prioritization and time management skills.
Effective verbal and written communication skills.
Excellent customer service and telephone skills.
Demonstrated mathematical and analytical skills.
Ability to work in a fast-paced environment with minimal supervision.
Aptitude for numerical order keeping.E
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